No Liquid and Physical damaged will be entertain for replacement, Only faulty product it will be accepted within 7 days of order delivered. Return request will be reviewed by HI-PLUS. After approval, Customer has to send the product through his any courier. After product is received by HI-PLUS, it is verified against your claim and accordingly, Replacement will be initiated. Please note that Replacement would depend upon the stock availability. And customer has to bare one side courier cost on returning faulty orders. HI-PLUS, it is verified against your claim and accordingly, Replacement or Refund is initiated.